We pride ourselves on our customer service and want to make sure you love all of your new jewels as much as we do, but if you are not completely happy with your purchase, we offer 30-day returns.

If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please send us an email at jewelry@istovo.com to proceed the return of your product.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.