We pride ourselves on our customer service and want to make sure you love all of your new jewels as much as we do, but if you are not completely happy with your purchase, we offer 30-day returns.

We do not accept returns on sale items, gift cards or custom made items.

If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please send us an email a jewelry@istovo.com to proceed the return of your product.

You will be responsible for paying for shipping costs for returning your item. Shipping costs are non-refundable.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. Don't hesitate to email us at jewelry@istovo.com  if you have any questions.